Shipping Policy
SHIPPING & DELIVERY POLICY
At Fizaan – The House of Scents, we aim to process and dispatch every order carefully and as promptly as possible.
Order Processing
Orders are generally processed within 1–2 business days after successful order confirmation. Orders placed on Sundays, public holidays, or during unusually busy periods may require additional processing time.
Delivery Time
Standard delivery generally takes approximately 5–7 business days after dispatch, depending on the delivery location, courier availability and other logistical factors.
Where an express delivery option is available, the estimated delivery time may be shorter and will be communicated at checkout or during order confirmation.
Delivery timelines are estimates and may occasionally be affected by circumstances outside our control, including courier delays, weather conditions, public holidays, operational disruptions or incorrect delivery information.
Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before the order is confirmed.
Free-shipping offers may be available from time to time and may be subject to a minimum order value or other promotional conditions shown on the website.
Order Tracking
Once your order has been dispatched and tracking information is available, you may receive an update through the contact details provided with your order.
You can also use the Track Order page on our website to check the latest available order status.
Delivery Address & Contact Details
Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number while placing an order.
If you notice an error in your delivery details, please contact Fizaan as soon as possible. Changes may not be possible once an order has been dispatched.
Failed Delivery Attempts
If a delivery cannot be completed due to an incorrect address, unavailable recipient, incorrect contact details or repeated unsuccessful delivery attempts, the parcel may be returned to us. Any further delivery arrangements will be reviewed based on the circumstances.
Damaged or Incorrect Deliveries
If your order arrives damaged, leaking, defective or different from what you ordered, please contact us promptly with your order number and clear photographs of the product and packaging. Such cases will be handled in accordance with our Replacement & Refund Policy.
Shipping Support
For assistance with your shipment or order status, contact: